The Project Manager oversees the successful execution of web and marketing projects as well as consulting retainers. The Project Manager is responsible for multiple projects at a time in different industries, and manages the project from beginning to end including timelines and budgets. For this client-facing position, the employee needs to have excellent people skills, attention to detail, and time management skills. Project Managers interface with the client to communicate project status and are responsible for developing project plans, coordinating the assignment of work among internal resources, and navigating the overall internal communication for their assigned projects. A successful Project Manager is a creative problem solver. They are a key member of the Delivery team and the driving force in ensuring that each project is successful.

Job Responsibilities


  • Work within and contribute to Wakefly’s project delivery methodology to deliver projects or tasks against a retainer within specified budget and timeline
  • Establish and maintain strong professional relationships with clients
  • Work with delivery team and other project managers to schedule resources for assigned projects and establish timelines for client work
  • Advise clients on web marketing, usability, and SEO best practices
  • Collect and organize requirements and assets from clients
  • Draft business requirement documents, including sitemap and wireframes, pulling in required marketing and technical resources for assistance as needed
  • Ensure all tasks in the ticketing system are assigned to the appropriate person with proper dates and budget allowance
  • Act as a primary point of contact for the client; leading client calls, fielding emails, holding delivery staff accountable for assigned work
  • Manage the design and development review and feedback processes to the established project scope
  • Perform/manage 2nd tier quality assurance testing for completed projects to ensure project has been developed to the agreed upon requirements prior to releasing to client
  • Manage and track time against projects to ensure adherence to budget and profitability goals
  • Move projects forward through all phases (sales, discovery, scoping, development, QA, UAT, deployment & ongoing support)
  • Monitor projects and retainers for progress towards billing milestones, notifying accounting in a timely manner
  • Take ownership of deliverables to ensure delivery of superior solutions to clients.

Job Requirements


  • Bachelor’s degree or higher in Marketing, Computer Science/MIS, Business or related field
  • Candidates with an Internet-related technical background preferred
  • 2-3 years managing projects (digital marketing or web design agency experience preferred)
  • Base understanding of SEO, web marketing and usability best practices.
  • Strong analytical and technical focus with the ability to identify and translate business requirements into technical and marketing solutions
  • The ability to problem solve and make decisions in a fast paced, goal-oriented environment
  • Excellent spoken and written communication skills
  • Must have excellent attention to detail and the ability to effectively multi-task in a deadline driven atmosphere
  • Positive, helpful and professional demeanor
  • Strong customer service and problem solving skills
  • Ability to prioritize scheduling conflicts
  • Ability to work well with cross functional teams, including marketing strategists, designers and web developers

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