The economy is cratering, your customers are spending less, and your
marketing budget has been slashed. Yet you’re still on the hook to
deliver qualified leads to your sales team. You may even be asked to
deliver more qualified leads than before.
Yet the challenge is also an opportunity. Not all your competitors
will survive the current downturn, and marketing effectively online now
will set you up for success when the economy improves.
So what do you do? Now is the time to engage in online marketing,
specifically search engine optimization and pay-per-click campaigns.
Let’s look at search engine optimization (SEO) first, because it’s
highly effective. SEO means optimizing your site so that the major
search engines such as Google, Yahoo and others will present your site
high on the list of results when people search for your product or
service.
You have to score high on search results or you won’t get leads from
them. According to a study by Cornell University (as reported at
www.seoresearcher.com), more than half of all clicks (56 percent) go to
the first result on the list. Second place is worth only 13 percent.
It may be hard to crack the top two positions for your keywords, but
it’s worth every effort to make the first page. SEO requires only a
small investment and can pay significant ROI. For example, let’s assume
“software protection” is your keyword phrase. Google claims just under
50,000 searchers use that term per month. If just 2 percent of those
searchers visit your site, that’s an additional 990 visitors — and
potential leads — per month. Not bad.
A quick calculation shows how profitable SEO can be. Turning those
990 visitors into leads will depend on having relevant, fresh content
and a good call to action. But if you assume just 2 percent of the
visitors get in touch with you, that’s 20 qualified leads per month.
Use your company’s lead conversion rate to get your bottom-line ROI.
For example, if you convert 10 percent of your qualified leads into
sales, that means two new deals per month and 24 new deals per year —
just by being optimized for that one search phrase.
Marketing Sherpa found that SEO netted the highest ROI of any
technology marketing strategy for the nearly 4,000 firms surveyed. You
get results by using SEO, for less cost than either traditional direct
mail or even e-mail (which requires renting quality lists).
Tailoring the Web site’s content toward the right keywords —
combined with having a site that downloads quickly, has fresh content
and has intuitive navigation — will result in longer and more qualified
visits by your target market.
Pay-per-click (PPC) is another good marketing option for these
times. This is a system where the search engines display your ad when
people use certain keywords in their searches. For each click on your
ad, you pay the search engine a fee ranging from a few pennies to
several dollars, depending on the market value for your particular
keywords.
PPC offers many advantages. For one, it speeds up the sales cycles.
PPC campaigns are easy to ramp up, since they don’t require long
printing, mailing or publication lead times. You can launch a campaign
within hours and see results the first day. PPC gets results, too.
Combined with an optimized Web site, PPC typically delivers a 3 percent
to 5 percent response rate. That’s equal to or better than most postal
campaigns, cold calling and e-mail campaigns. Plus you can easily test
different versions of your ad to get optimum results.
Finally, you can use a Web analytics tool on your landing page, tied
to specific campaigns, to learn about your visitors: how long they
stayed, what pages they visited, and whether they turned into qualified
leads.
By integrating your landing page forms with your customer
relationship management system, you ensure that all leads are followed
up and accounted for. Closed-loop marketing becomes a reality in this
case, enabling you to determine your cost-per-lead down to the penny.
The bottom line is, SEO and PPC work. They deliver high ROI for low
cost, and they are extremely flexible, enabling marketers to react with
agility to sales trends, ad performance and marketplace changes.
Unless you plan to quit marketing altogether, it makes sense to
invest in online marketing during these tough economic times. And the
sooner you do it, the better positioned you will be versus your
competition.